CX Trends

Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.

Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.

Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.

As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.

By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.

You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.

In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.