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Latest insights
Customer ExperienceMetrics matter: The role of measurement in CX
What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.
Research & ReportsCustomer ExperienceEverest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023
Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a "leader" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Trust & SafetyTravel & HospitalityFour ways content moderation can build trust for travel and hospitality brands
Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.
AI DataHow to detect and mitigate machine learning model drift
Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.
Case StudyTrust & SafetyGamesProtecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
PodcastDigital ExperienceHow can brands rethink data security to maintain customer trust?
On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.
Case StudyAI DataAutomotiveCreating annotation work opportunities through impact sourcing
Discover how TELUS Digital and the SETU Foundation spearheaded an initiative to provide occupational and learning opportunities to young women in India while delivering high-quality results for the client.
Case StudyAI DataTraining a recommendation engine through image classification
Learn how we helped a leading multinational technology company train their recommendation engine using image classification.
Customer ExperienceWhy South Africa is ideal for CX outsourcing
Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.
Case StudyCloud & IT LifecycleIntroducing efficiency for Ledcor through robotic process automation
Discover how Ledcor, a leading construction company, introduced robotic process automation (RPA) with RPA-as-a-Service (RPAaaS) to make key finance processes more efficient.
Research & ReportsTrust & SafetyTELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services
NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.
Trust & SafetyGamesMore than a game: Why player communities need content moderation
Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.
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