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BrochureCloud & IT LifecycleApplication Support and Maintenance Professional Services
Ensure your applications remain efficient, secure and optimized for peak performance with our comprehensive service offering.
Trust & SafetyDeception and detection: Generative AI and fraud
Just as generative AI can be used by bad actors to perpetuate fraud, so too can it be used by those looking to prevent it. Learn more about its dual role.
Customer ExperienceOrchestrating excellence through contact center quality management
Dive into the symphony of contact center quality management. Explore strategies, challenges and best practices that can help create a CX masterpiece.
AI DataHow to select a large language model
With so many diverse large language models to choose from, selecting one for your business can be overwhelming. Here are some key factors to consider.
PodcastCloud & IT LifecycleWhat do people get wrong about automation?
On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.
GuideDigital ExperienceThe Five9 Intelligent CX Platform guide
Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS Digital (formerly TELUS International), together with Five9’s Intelligent CX Platform, drives efficiency and helps brands revolutionize customer engagement.
Case StudyCloud & IT LifecycleImplementing robotic process automation to streamline critical procurement processes
Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.
Digital ExperienceHealthcareThe omnichannel advantage: A path to healthier patient experiences
Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.
AI DataNatural language processing: The power behind today's large language models
Large language models show incredible capabilities. Learn about the technology behind them and how they came to be the powerful machines they are today.
PodcastCustomer ExperienceHow can start-ups achieve the same world-class customer experience as a Fortune 500 company?
On this episode, we discuss how start-ups can deliver exceptional customer experience with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.
Case StudyTrust & SafetyGamesAligning content moderation operations to new legislation for a games client
Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.
Case StudyCloud & IT LifecycleCommunications & MediaManaging a complicated network migration for a large telecom
A successful telecom migrated their entire customer base from one network to another with the help of TELUS Digital. Learn about the solution and the results.
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