People & Culture

Find out how engaged team members can serve as the first line of defense against digital fraud in healthcare.

Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of ‘How emotions are made’.

Discover expert strategies for developing empathy in the contact center for the good of your customers and your brand.

Learn why companies should consider diversity as a strategic tactic in realizing their business goals, including attracting top talent, enhancing their brand and delivering great customer service.

Discover how a well-executed corporate social responsibility (CSR) strategy can help attract and retain top talent in an increasingly competitive human capital market.

Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here’s one approach that has impressive results.

It’s difficult to deliver exceptional customer service when the person doing the delivering is dreaming of escape. What do the best contact centers do? Here’s our top 6 tips to inspire your people.

Millennials, also known as Gen Y, are a growing force in the workplace. But what motivates them most? And how can you tap into their strengths to ensure the best customer service experiences?

Corporate social responsibility programs are becoming increasingly popular in the BPO industry, even viewed as a means of attracting and retaining top talent. Here’s how your service delivery center can benefit from CSR.