People & Culture
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- People & Culture
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- Diversity & InclusionGames
The game-changing potential of diversity in player support
Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.
- Corporate Culture
How outsourcing can facilitate culture-led growth, according to leaders
Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.
- Recruitment & Hiring
How virtual recruitment can help brands stand out
Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.
- Recruitment & Hiring
Attracting and hiring top talent in content moderation
The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.
- Remote Workplace
Four CSR best practices for a remote work environment
Discover four expert corporate social responsibility (CSR) best practices for businesses operating in a remote work environment.
- Recruitment & Hiring
Why agents who take control perform best
Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.
- Remote Workplace
Three key remote recruitment best practices and hiring strategies
Remote recruiting is becoming a powerful way to expand the hunt for talent and refine the hiring experience. Discover important best practices and strategies for success.
- Remote Workplace
Customer care from anywhere
Across industries and geographies, there’s been a historic shift toward the “work anywhere” model. Learn how to set up a remote customer care team for success.
- Remote Workplace
Coaching at a distance: Five tips for successful virtual coaching
When done right, virtual coaching can be an effective means of professional development. Discover five expert tips for coaching in a remote workplace.
- Recruitment & HiringGames
Hiring for the games industry is changing
As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.
- WellnessGames
What your support team needs to know about gamer mental health
People are spending more time than ever with video games since the pandemic began. Here’s what you need to know to better support gamer mental health.
- Corporate CultureTechnology
Getting employee engagement right when ramping in the tech sector
A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.
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