People & Culture

Employee feedback has the ability to reshape both your business and the customer experience. Discover some of the leading ways to elevate your teams’ voices.

Employees are tired of boring PowerPoint presentations and training manuals as thick as a brick. Discover how gamified work experiences promote engagement and inspire customer service agents to perform at their peak.

If your employees love your company, then your customers are sure to follow. Discover how employee journey mapping can create a virtuous cycle that benefits your team members, your customers and your bottom line.

The benefits of Recruitment Process Outsourcing range from cost savings to a higher caliber of staff — but first, you have to find the right RPO partner. Here’s how to optimize your talent acquisition efforts without busting your budget.

By virtue of its name, ‘self-care’ is personal, but that doesn’t mean companies don’t play a role. Discover initiatives that promote self-care in the contact center to ensure your greatest assets are healthy, engaged and inspired.

Understaffing and overstaffing your contact center both come with serious consequences. Find tips on how to maximize your workforce efficiency and effectiveness in the year ahead.

Discover four leadership traits needed to build a customer-obsessed organization.

Discover customer experience (CX) best practices for supporting and encouraging cultural diversity in customer care.

For digital transformation to work, corporate culture needs to be nimble, collaborative and open to calculated risk.

Four proven best practices for delivering exceptional customer service from TELUS Digital.