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Customer upset on the phone
Learning & DevelopmentTravel & Hospitality

Building the emotional intelligence that the empathy economy demands

Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of ‘How emotions are made’.

Contact center agents on call
Learning & Development

The empathy solution: Four strategies for developing compassion in your agents

Discover expert strategies for developing empathy in the contact center for the good of your customers and your brand.

Diverse TELUS International workforce
Diversity & Inclusion

How customer service significantly improves with diversity in the workplace

Learn why companies should consider diversity as a strategic tactic in realizing their business goals, including attracting top talent, enhancing their brand and delivering great customer service.

TELUS Day of Giving team photo
Corporate Culture

In the global war for talent, CSR goes from ‘nice to have’ to ‘must have’

Discover how a well-executed corporate social responsibility (CSR) strategy can help attract and retain top talent in an increasingly competitive human capital market.

Gamer holding joystick
Recruitment & HiringGames

The benefits of hiring gamers to deliver exceptional games customer support

Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here’s one approach that has impressive results.

2729
Learning & Development

Top techniques to inspire agents and ensure positive CX

It’s difficult to deliver exceptional customer service when the person doing the delivering is dreaming of escape. What do the best contact centers do? Here’s our top 6 tips to inspire your people.

Generation Y team members having a meeting
Learning & Development

Understanding Generation Y in the workplace

Millennials, also known as Gen Y, are a growing force in the workplace. But what motivates them most? And how can you tap into their strengths to ensure the best customer service experiences?

Team members demonstrating corporate social responsibility by painting walls in a children's center
Corporate Culture

Three ways social responsibility in the call center impacts your bottom line

Corporate social responsibility programs are becoming increasingly popular in the BPO industry, even viewed as a means of attracting and retaining top talent. Here’s how your service delivery center can benefit from CSR.

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