People & Culture

By virtue of its name, ‘self-care’ is personal, but that doesn’t mean companies don’t play a role. Discover initiatives that promote self-care in the contact center to ensure your greatest assets are healthy, engaged and inspired.

Understaffing and overstaffing your contact center both come with serious consequences. Find tips on how to maximize your workforce efficiency and effectiveness in the year ahead.

For digital transformation to work, corporate culture needs to be nimble, collaborative and open to calculated risk.

From learning design, to knowledge management, discover how our Learning Excellence Solutions can help.

Four proven best practices for delivering exceptional customer service from TELUS Digital.

Find out how engaged team members can serve as the first line of defense against digital fraud in healthcare.