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Customer ExperienceRetail & EcommerceHow to connect with your customers during the stressful holiday season
Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.
Trust & SafetyProtect the protectors: Wellness strategies for content moderators
Content moderation can take a toll on those doing the job day-in and day-out. These best practices can help companies protect their employees’ well-being.
AI DataFive common data annotation challenges and how to solve them
Data annotation can create bottlenecks in AI and machine learning projects. Learn how to improve data quality and overcome data annotation challenges.
Trust & SafetyThe increasing sophistication of AI in content moderation
AI plays an important role in managing user-generated content. Discover key considerations for incorporating AI in your content moderation strategy.
Customer ExperienceFive customer retention strategies you need today
Learn all about customer retention, its role in an effective sales operation, and five strategies that can improve your customer retention rate.
AI DataQuality assurance best practices for AI training data
Training AI systems demands observing data quality best practices. Learn more about AI data quality control in this primer.
Trust & SafetyThe evolving nature of digital content
As the digital world continues to evolve, discover why content moderation is crucial for brands to effectively monitor user-generated content.
Customer ExperienceThe do's and don'ts of customer service outsourcing
Thinking about outsourcing your customer experience? Find out more about the benefits, challenges and best practices of CX outsourcing.
Trust & SafetyFinancial Services & FintechThree essential steps for fintech trust and safety
As fintechs gain market share, digital threats abound. Get ahead with these three essential steps for setting up a fintech trust and safety operation.
Trust & SafetyRetail & EcommerceCountering common forms of fraud in eCommerce
Preventing fraud is top of mind for online retailers. Learn about different types of eCommerce fraud and what you can do to protect your customers.
AI DataAutomotiveDoes data hold the key to autonomous vehicle safety?
Experts believe autonomous vehicles will substantially improve road safety. Discover how large, diverse and accurate datasets are enabling this vision.
People & CultureAttracting and hiring top talent in content moderation
The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.
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