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Customer ExperienceBest practices for personalizing the customer experience
A recent TELUS Digital and Harris Poll survey revealed that the majority of consumers prefer a personalized brand experience. Learn best practices to get the most out of the personalization opportunity.
Customer ExperienceKeeping customer service consistent for global brands
Providing a consistent customer service experience across countries and markets is crucial to building your brand. Discover three tips that can help you keep customers happy wherever they are.
Customer ExperienceDoes your company need a chief experience officer?
More and more companies are creating a C-level role explicitly dedicated to building a customer-obsessed culture. But, does that mean that every company needs a Customer Experience Officer (CXO) in order to compete?
Customer ExperienceHealthcareExceeding open enrollment goals with outsourcing
Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.
Digital ExperienceCommunications & MediaThe next-gen tools telcos need to win over digital-first customers
Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.
Digital ExperienceLet's talk! Is your customer experience voice-compatible?
Consumers are recognizing the convenience of verbally searching for information. For busy, on-the-go customers, the hands-free interaction option is hard to beat, which begs the question: Is your business’s customer experience (CX) voice-compatible?
Digital ExperienceFive common mistakes to avoid when building a conversational bot
Building a chatbot? Steer clear of these common mistakes to maximize your chances of customer service success.
Customer ExperienceWhy Ireland's tech hub status makes it a great outsourcing destination
For companies looking to increase competency and reduce costs in a legitimate, world-class tech environment, Dublin and Cork should be high on the list. Here are a few of the reasons why.
Digital ExperienceThe building blocks for digital customer experience
Digital transformation isn’t unlike building a house. Discover how every component of your company contributes something different to the overall success of the project.
Customer ExperienceGamesCatching a whale: How to treat your VIP gamers
In the free-to-play games industry, stories have long circulated about “whales” — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.
Digital ExperienceBig Data for the greater good
In the context of customer service, Big Data is invaluable — but that’s not all it can do. Learn how organizations are using data to benefit society by defending human rights, improving public safety and more.
People & CultureWinning with gamification in the contact center
Employees are tired of boring PowerPoint presentations and training manuals as thick as a brick. Discover how gamified work experiences promote engagement and inspire customer service agents to perform at their peak.
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