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Customer Experience10 Gen Z insights to improve your CX
Brands that don't develop generational strategies for CX run the risk of being left behind. Learn 10 insights that will help you create experiences that resonate with Gen Z.
Customer ExperienceGamesThe quest for player support in cloud gaming
Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.
People & CultureCustomer care from anywhere
Across industries and geographies, there’s been a historic shift toward the “work anywhere” model. Learn how to set up a remote customer care team for success.
Digital ExperienceEmoji analysis reveals new insights into customer sentiment
Does your brand speak emoji? Discover why the analysis of emojis is crucial to understanding customer sentiment and improving the customer experience.
Customer ExperienceNine real-world examples of great customer experience driving revenue
Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.
AI DataHow do recommender systems facilitate great CX?
A recommender system uses machine learning to predict the likelihood that a user will prefer a particular item or service. Learn how these systems facilitate great experiences that keep customers coming back for more.
Customer ExperienceRetail & EcommerceFive eCommerce customer service tips for making a human connection
Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.
Customer ExperienceGamesThe metaverse and the future of gaming
As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.
Customer ExperienceFive questions with Gen Z expert Jason Dorsey
Looking to enhance your generational strategy? Check out these insights from Jason Dorsey, acclaimed Gen Z expert, founder of The Center for Generational Kinetics (CGK) and bestselling author.
Customer ExperienceWhy Spain demands attention as an outsourcing destination
With its tech talent and central location, Spain is a hub for innovation. Learn more about why Spain is an outsourcing destination you need to consider.
Customer ExperienceTechnologySeven mistakes to avoid when scaling your customer service
Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.
Digital ExperienceDigital twin technology: what it is and why it matters
Learn how digital twin technology is using real-time virtual representations to revolutionize the customer experience.
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