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Next-generation KPIs: Redefining customer experience measurement - Hero

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

Next-generation KPIs: Redefining customer experience measurement

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Managing a complex mainframe environment to support growth can be a significant
burden for many businesses. Discover how TELUS Digital can help you improve the performance, security and cost of managing your business-critical IT assets.

TELUS Digital Mainframe Cloud Service

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Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

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Execs In The Know: 2025 CX Leaders Trends & Insights

Squeeze every drop of value out of your cloud deployment with tips on overcoming common challenges and optimization.

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How to maximize the full value of the cloud

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Want to speak with an expert?

Transform your business

Discover how Customer Experience is transforming business.

At TELUS Digital, we empower the human experience through digital enablement, agile and lean thinking, spirited teamwork, and a caring culture that puts customers and the value of human connection first. Learn more about who we are and what we do.

Get to know us in two pages. Learn more about who we are and what we do.

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Check out our solutions

TELUS Digital Overview

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Maximize the value of your Microsoft Azure deployment with flexible managed cloud services.

Azure Operations Management

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Reduction in Average Handle Time within 3 months

Reduction in Customer First Response Time

Elevating the customer experience for a leading cryptocurrency platform

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Get the most value from your AWS deployment with flexible managed cloud services.

AWS Operations Management

Upgrading a computing environment with TELUS International's Mainframe Cloud Services

Explore how TELUS Digital's Managed Cloud Services provide flexibility, cost efficiency and enhanced security and control.

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Upgrading a computing environment with TELUS Digital's Mainframe Cloud Services

TELUS Digital’s DevOps Services advocates for strong relationships between business units to build, test and release software fast and reliably.

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DevOps Services

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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How telecom brands can seize industry opportunities with AI

On this episode, we explore practical strategies for maintaining authentic customer connections and how, paradoxically, automation can make your experiences more human — not less.

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Is automation the key to more human, personalized experiences?

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Asset Image 2025 Safety in numbers

Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.

Safety in numbers: Trust and safety trends, 2025

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

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Order accuracy throughout the transition period

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

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Preview image: Assembling a sophisticated cloud infrastructure for a successful telecom

Looking to reach new customers with affordable plans and additional services, our client sought help in building the technical infrastructure that would support their strategic initiatives. Learn more about TELUS Digital's work assembling an optimized cloud environment.

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Assembling a sophisticated cloud infrastructure for a successful telecom

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Resource CaseStudy GoogleCloud M4CE

Discover how TELUS Digital’s Managed Cloud Services helped a client with the migration of virtual machines from their on-premises data center to Google Cloud.

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Leveraging Google Cloud’s Migrate for Compute Engine (M4CE) to unlock new levels of cloud transformation

Contemplating a cloud migration? Moving digital assets to the cloud demands a smart strategy. Discover best practices to get your business cloud ready.

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cloud migration

Six common cloud migration challenges and how to tackle them

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Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

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Digital customer experience priorities in 2025 

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Fintech & Financial Services

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