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Next-generation KPIs: Redefining customer experience measurement - Hero

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

Next-generation KPIs: Redefining customer experience measurement

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Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

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Execs In The Know: 2025 CX Leaders Trends & Insights

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Reduction in Average Handle Time within 3 months

Reduction in Customer First Response Time

Elevating the customer experience for a leading cryptocurrency platform

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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How telecom brands can seize industry opportunities with AI

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Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.

Safety in numbers: Trust and safety trends, 2025

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Fintech & Financial Services

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As a unified company, TELUS Digital Morocco will continue to deliver exceptional CX services along with an expanded solution set covering GenAI CX, AI Data Solutions, Trust & Safety and more.

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Contact center expertise meets AI technology to transform customer interactions, reduce costs and turn support into revenue.

CX Management

Experts believe autonomous vehicles will substantially improve road safety. Discover how large, diverse and accurate datasets are enabling this vision.

Data & AI

Check out our solutions

Does data hold the key to autonomous vehicle safety?

Learn how computer vision will play a vital role in transforming the metaverse into a commercially accessible reality for brands across industries.

The expanding frontiers of computer vision in the metaverse

Learn how TELUS Digital helped a leading automotive lidar systems provider create high-quality flash-lidar 3D datasets with our fully-managed data annotation solutions.

Building high-quality 3D flash lidar datasets for autonomous vehicles

Driver monitoring systems (DMS) are proving to be effective in helping prevent accidents due to driver drowsiness or inattention. Learn all about these AI-backed systems.

Driver monitoring systems: Needs, regulations, popular use cases and trends

Explore what is involved in the collection and labeling of training data that is used to build computer vision models.

A guide to building training data for computer vision models

Video annotation enriches video data by adding object information tags across every frame. Discover different video annotations, their popular computer vision applications and the benefits of video labeling automation.

Video annotation for computer vision

Discover a robust guide to image segmentation, a data labeling technique used to segment object pixels to train computer vision models

Your complete guide to image segmentation

Learn how TELUS Digital helped a leading European automotive machine learning team build high-quality datasets to power computer vision innovations at scale.

Computer vision annotation to support autonomous driving systems

Uncover the history of computer vision, deep learning and neural networks, and learn how their developments could meaningfully impact businesses and society as a whole.

Computer vision through the ages

Humans and animals use their eyes to see the world around them; computer vision is the science that aims to give a similar skill to machines. Learn how in this overview.

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How telecom brands can seize industry opportunities with AI

Elevating the customer experience for a leading cryptocurrency platform

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Does data hold the key to autonomous vehicle safety?

The expanding frontiers of computer vision in the metaverse

Building high-quality 3D flash lidar datasets for autonomous vehicles

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