Digital Experience
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- Digital TrendsTechnology
Web3: Past, present and future
What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.
- Digital Trends
Extended reality 101
Learn the commonalities and differences between augmented reality, virtual reality, mixed reality and extended reality, including popular use cases.
- AI & Bots
What is conversational AI?
Learn what conversational AI is, how it relates to chatbots, leading examples and future trends for the technology in this short primer.
- Data & Customer Analytics
The ultimate guide to customer intelligence
Discover what customer intelligence is, industry examples and best practices for implementing a customer intelligence strategy for your business.
- AI & Bots
Everything you need to know about augmented intelligence
Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.
- Digital Trends
22 important digital customer experience stats for 2022
Keep up with the latest in digital customer experience in 2022. Check out this list of important statistics.
- Digital TrendsTechnology
10 podcasts for digital CX disruptors
Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.
- Data & Customer Analytics
Emoji analysis reveals new insights into customer sentiment
Does your brand speak emoji? Discover why the analysis of emojis is crucial to understanding customer sentiment and improving the customer experience.
- Digital Trends
Digital twin technology: what it is and why it matters
Learn how digital twin technology is using real-time virtual representations to revolutionize the customer experience.
- Digital TrendsRetail & Ecommerce
How extended reality is redefining the eCommerce experience
Learn how AR and VR technology have the potential to reinvent digital customer experience for eCommerce brands.
- AI & Bots
Machine learning security for chatbots
Chatbots are a vital tool in improving the customer experience but machine learning security is key. Discover important considerations for design.
- AI & Bots
How to optimize your digital workforce
The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.
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