Outsourcing Partnerships
- Insights
- Customer Experience
- Outsourcing Partnerships
Outsourcing PartnershipsGamesHow games companies can transfer their culture to their CX partners
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
BrochureOutsourcing PartnershipsTELUS Digital Overview
Get to know us in two pages. Learn more about who we are and what we do.
Outsourcing PartnershipsTechnologySigns it's time to consider customer experience outsourcing
There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.
Outsourcing PartnershipsProgressing from CX provider to brand ambassador
For companies that work with external providers to support their customer experience (CX) delivery, there’s an opportunity for the entire team of customer care agents to engender a critical brand ambassador role. Learn top tips for empowering your team.
BrochureOutsourcing PartnershipsGamesLoyalty-building player support across the globe
Discover TELUS Digital’s leading customer support solutions to help you build a loyal player base across the globe.
Outsourcing PartnershipsThe importance of co-innovation in business
Discover why co-innovation is an instrumental strategy in accelerating digital transformation for better business and CX outcomes.
Outsourcing PartnershipsWhy you should outsource your customer service
Customer service outsourcing has come a very long way since its advent a few decades ago. If you haven’t recently considered outsourcing your brand’s customer care, here are three reasons why it should be top of mind.
Outsourcing PartnershipsFrom vendor to trusted partner: The importance of shared values
Trusted partnerships benefit everyone by fostering, collaboration, and enabling companies to offer services and solutions that help their customers live better lives. Discover how when core values are shared, partnerships can thrive over the short and long-term for sustainable success.
Outsourcing PartnershipsHealthcareExceeding open enrollment goals with outsourcing
Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.
Outsourcing PartnershipsHow to hire a contact center that 'gets' your brand
Hiring a contact center is a big decision. Discover the keys to finding a customer experience partner that will set your brand up for long-term success.
Outsourcing PartnershipsWhat is BPO? And other outsourcing terms defined
From ITO to BPO to omnichannel, discover the most essential outsourcing terms to help you take your company to the next level.
Outsourcing PartnershipsFinancial Services & FintechWhy your cryptocurrency exchange needs an expert customer service partner
Discover five key qualities to look for in a contact center outsourcing partner for high-quality customer service.
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