Outsourcing Partnerships

Learn how a customer experience partner can help fintech companies build trust during times of hyper-growth and market disruption.

Learn how TELUS Digital’s BPI practice can help you achieve the best customer experience through continuous process enhancement.

Discover how Google Cloud and TELUS Digital are working together to create a better employee and customer experience through a high-tech, high-touch approach.

Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.

Travel and hospitality contact centers can play a vital role in easing customer effort. Find out three ways contact centers can deliver a localized experience to each and every traveler.

Find out how to avoid eight common errors which can cause outsourcing partnerships to sour, and their benefits to deteriorate over time.

Although digital channels are growing, a TELUS Digital survey showed voice customer support is still the most popular option with consumers. So for now, here’s how to continue to optimize your outsourced voice programs.

Why have contact centers become a breeding ground for BPI methods? One of the reasons is the sheer number of processes, lending itself to the application of most BPI tools and methodologies.

Strong outsourcing partnerships don’t happen overnight. Here’s a look at our customer service journey and lessons learned with TXU Energy - a partnership spanning 10 years with cultural alignment at its core.

Successful continuous improvement programs need to be implemented as part of a process-intelligence culture that permeates an organization, and not as a ‘back room’ consulting gig. Here’s how to get started.