Customer Experience

Learn why countries in Central America, like Guatemala and El Salvador, have become some of the fastest-growing destinations for contact center outsourcing.

Discover what organizations with older customers are doing to hire and train the right Millennial agents, as well as to help seniors help themselves.

For those looking at the Philippines as a potential offshore outsourcing destination, here are some of the key things to consider.

Learn four key questions start-ups should ask when considering outsourcing their customer support for the very first time in order to ensure success.

Discover how email can be used proactively to take control of difficult interactions and improve customer satisfaction, in ways that other support channels cannot.

The young fintech industry has some major hurdles to jump over to unlock the value from our aging population. But it’s worth the effort with an eye towards app development and customer service that includes these three tips.

Fintech companies like WeSavvy, Wizdee and eToro are changing the finance industry for the better by using technology like social platforms, machine learning, and IoT to create more emotional, high-touch customer experiences.

Email is still the most-used service channel world-wide. But how do you personalize email while maintaining efficiency and controlling costs? Learn these tips to both automate and personalize, even at the same time.

Despite other digital channels, email still ranks as a top (even preferred) customer support channel. But as consumers continually adopt mobile devices, the need for email to be mobile friendly is critical. Read these tips for mobile email support.

While chat and social media customer support seem ‘way cooler’- email remains more appealing than ever, ranking as the number one option for support for those under the age of 55. Optimize your email support programs with these tips.