Customer Experience
- Insights
- Customer Experience
- All Insights
Generational SupportFinancial Services & FintechHow fintech companies are attracting Gen Z through customer experience
Discover how fintech companies and traditional financial institutions are using a digital and personalized customer experience to capture the attention of Generation Z.
Outsourcing PartnershipsTechnologyTELUS Digital and Google Cloud: Collaborating for customer experience innovation
Discover how Google Cloud and TELUS Digital are working together to create a better employee and customer experience through a high-tech, high-touch approach.
CX Best PracticesHow to excel at IoT and smart-home customer service
Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. Discover how successful smart-home providers deliver exceptional customer service.
CX Best PracticesTravel & HospitalityEnhancing customer experience in the hospitality industry
From a minimalist yet cozy interior design to free Wi-Fi throughout, learn how citizenM has redesigned the conventional hotel stay and rewired it for a digital-savvy generation of travelers
Generational SupportCustomer service for Gen Z: How to connect with the next power generation
Discover how to effectively meet the unique customer service expectations of Generation Z by offering speed, security and availability in each brand interaction.
CX Best PracticesTechnologyThree ways tech unicorns are prioritizing customer service as a differentiator
Three ways high-valued fast-growing tech companies are leveraging customer service to differentiate themselves from established businesses and competing start-ups.
Outsourcing PartnershipsGamesHow to exceed gamers’ customer service expectations through outsourcing
Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.
CX Best PracticesGamesHow to deliver winning mobile gaming player support – tips from industry experts
When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.
Generational SupportTravel & HospitalityWhy tailoring customer service to Millennials and Baby Boomers is key for travel and hospitality
Discover why catering to the needs of each demographic is key to creating memorable experiences and customer interactions in the travel and hospitality industry.
CX Best PracticesTravel & HospitalityHow to create loyal customers and brand evangelists in travel and hospitality
Learn how the best travel and hospitality brands are utilizing white-glove service and concierge contact centers to transform travelers from simply being loyal, to proactive brand advocates.
Outsourcing PartnershipsTravel & HospitalityThree ways travel and hospitality contact centers can localize the customer experience
Travel and hospitality contact centers can play a vital role in easing customer effort. Find out three ways contact centers can deliver a localized experience to each and every traveler.
Scaling & GrowthTechnologyHow fast-growing companies can use outsourcing to scale business
In order to scale business efficiently, fast-growing companies need to be agile and smart with time and resources. Discover expert tips on when and where to outsource.
Check out our solutions
Transform your customer experience organization with our tailored solutions that support the full digital CX journey.
Learn more