CX Best Practices

  1. good questions
    Article
    CX Best Practices

    How asking better questions can enhance your customer service

    Brands must think critically about the role of effective questions in customer experience. Learn how the right questions can unlock value.

  2. pull marketing
    Article
    CX Best PracticesRetail & Ecommerce

    Three reasons why great CX is your best pull marketing tactic

    Discover why investing in your customer experience is an integral part of implementing a successful ecommerce pull marketing strategy.

  3. holiday 2022
    CX Best PracticesRetail & Ecommerce

    How to connect with your customers during the stressful holiday season

    Inflation is adding to holiday stress for shoppers. Learn customer experience tips ecommerce brands can use to bring peace of mind.

    Article
  4. customer retention
    Article
    CX Best Practices

    Five customer retention strategies you need today

    Learn all about customer retention, its role in an effective sales operation, and five strategies that can improve your customer retention rate.

  5. tech support
    Article
    CX Best Practices

    Six tips for providing elite tech support

    Discover six leading technical support best practices designed to drive higher customer satisfaction and improve employee engagement.

  6. live entertainment
    Article
    CX Best Practices

    CX best practices for the live events industry

    Fans are returning to live entertainment in a big way — with big expectations. Learn the customer experience best practices to keep them coming back.

  7. remote cx
    Article
    CX Best PracticesCommunications & Media

    How to streamline telecom customer service in today's remote reality

    With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.

  8. bnpl
    CX Best PracticesFinancial Services & Fintech

    Buy now, pay later: Delivering top-tier customer experience

    Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.

    Article
  9. Controllers 3
    Article
    CX Best Practices

    Why agents who take control perform best

    Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.

  10. Ecommerce support
    Article
    CX Best PracticesRetail & Ecommerce

    Handle with care: CX tips for navigating holiday supply chain challenges

    Discover four tips that will help your ecommerce customer care team deliver top-notch support this holiday season.

  11. Cloud gaming
    Article
    CX Best PracticesGames

    The quest for player support in cloud gaming

    Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.

  12. CX revenue
    Article
    CX Best Practices

    Nine real-world examples of great customer experience driving revenue

    Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.

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