AI-powered CX

  1. Illustration of consumer robotics including a butler, a chef and cat riding a robot vacuum.
    Case Study
    AI-powered CX

    Deploying automation to assist agents at a consumer robotics company

    Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

  2. hands typing on a computer with checkmark for process efficiences
    Case Study
    AI-powered CXFinancial Services & Fintech

    Driving efficiency with digital automation for a financial services brand

    Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

  3. Chatbot floating in space above a mobile phone
    Case Study
    AI-powered CXCommunications & Media

    Enhancing mobile UX and UI for a telecommunications behemoth

    Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

  4. HR bot case study preview
    Case Study
    AI-powered CX

    Reducing response time and costs with an internal conversational bot

    See how a conversational bot enabled TELUS Digital's team members and HR help desk agents to experience significant time and cost savings.

  5. Conversational-Bots---Case-Study---Hero
    Case Study
    AI-powered CX

    Implementing Conversational Bots internally drives time and cost savings for team members

    TELUS Digital has almost 40,000 team members requiring swift and effective IT support. Learn how an internally implemented Conversational Bot helped save time and reduce costs, while engaging team members in a new unique way.

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