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Latest insights
Trust & SafetyTravel & HospitalityDoing it for the ‘Gram: Instagram’s impact on travel and hospitality CX
Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool.
Customer ExperienceGamesFintech’s growing role in online games and player support
Learn how player support is evolving with financial technology.
Digital ExperienceWhy you need a mobile-first strategy
Discover four key trends driving the mobilization of the customer experience.
Digital ExperienceAre we experiencing an ‘infobesity’ epidemic?
Discover six ways to optimize data in the contact center—and avoid information overload.
Customer ExperienceTravel & HospitalityHow IHG takes hospitality to new heights
From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.
Customer ExperienceHow to optimize your customer win-back strategy
Discover best practices for resolving complaints and winning back customers.
Cloud & IT LifecycleFinancial Services & FintechDigital transformation technologies for banking pioneers
Discover four technologies leading the digital enablement of the financial services industry.
People & CultureHow to tap into the strengths of a culturally diverse customer service team
Discover customer experience (CX) best practices for supporting and encouraging cultural diversity in customer care.
Digital ExperienceWhat is DX? And other digital customer experience terms defined
AI, RPA, VA, IoT — the list of acronyms defining the digital customer experience is never-ending. Here are the DX terms you need to know.
Trust & SafetyMake your customer service more Instagram-able
Learn how to leverage your company’s Instagram account to deliver great customer service.
Cloud & IT LifecycleTravel & HospitalityOn time, every time: The value of intelligent automation in air travel
Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.
Trust & SafetySurvey results: Millennials’ views on social media and the customer experience
Uncover new social media insights, based on a survey commissioned by TELUS Digital and conducted online by The Harris Poll.
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