AI Bots
Brands need to move at the speed of the customer, and the conversational bot is an excellent step on the path to digital transformation. Powered by generative AI (GenAI), these bots enrich their own databases for continuous learning.
Reduce customer and agent effort
Empower your agents and your customers with quick and convenient access to information.
Increase efficiency
Automate simple customer inquiries to streamline the resolution process and reduce wait times.
24/7 availability
Improve customer satisfaction with around-the-clock assistance.
Strategically manage your AI bots
Combine the best of human and machine intelligence to streamline operations and deliver unparalleled CX.
Intelligent Insights
Optimize your digital workforce and drive better results with an intuitive chatbot management platform. By bringing digital co-workers and employees together in the same space, Intelligent Insights provides the clarity needed for effective digital workforce management.
Explore our success stories
Deploying automation to assist agents at a consumer robotics company
Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.
28%improvement in average handle time
37%improvement in agent satisfaction
Driving efficiency with digital automation for a financial services brand
Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.
40%improvement in customer satisfaction scores
9%decrease in average handle time
Deploying automation to assist agents at a consumer robotics company
Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.
28%improvement in average handle time
37%improvement in agent satisfaction
Driving efficiency with digital automation for a financial services brand
Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.
40%improvement in customer satisfaction scores
9%decrease in average handle time
AI Breakthrough Award
For the fourth consecutive year, TELUS Digital has been named the winner in the Best Informational Bot Solution category for our intelligent bot platform. The AI Breakthrough Awards recognize trailblazing companies, technologies, products and services in the field of AI around the world.
Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.
Learn how AI Bots can streamline your operations
Speak with a digital CX specialist today.
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