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Content ModerationMastering content moderation: How brands can win the war against toxic comments
Content moderation is now a key part of the customer experience. Learn how to protect your customers by keeping trolls at bay.
Social Media ManagementThe most critical Key Performance Indicator (KPI) in social media customer service
Customers fire up Facebook and Twitter to sound off on problems they’re facing right now — and they want a quick answer to match. That’s why time-sensitive KPIs have become key metrics for many companies providing social media support.
Social Media ManagementThree things to consider when outsourcing your social media customer service
It’s possible to achieve success when outsourcing social media, but it’s critical to do your homework on the prospective partnership, set clear goals, and integrate people to achieve the best outcomes. Experts share tips.
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