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Fraud PreventionGamesImproving the player experience by combatting games fraud
Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.
Content ModerationThe role of AI in content moderation
AI is great at detecting some types of unwanted user-generated content, but not others. That’s why your safest best is to take a high-tech, high-touch approach to content moderation. Learn more about striking the right balance between technology and human agents.
Content ModerationGamesTapping into the esports opportunity
Esports have gained popularity and gaming companies are looking to get in on the action. But it’s about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.
Social Media ManagementTo respond, or not to respond, to that tweet
Knowing how to handle customer comments is a big part of successful social media customer service. Find tips to ensure positive brand interactions across social channels.
Social Media ManagementThree social media trends that will impact your customer experience in 2020
Leading companies know the value of social media for delivering a superior customer experience, but social channels evolve and consumer preferences change. Expect to see these three major trends in 2020.
Social Media ManagementTravel & HospitalityHow a boutique hotel landed new guests with social media
Discover some big lessons from a small boutique hotel brand that used a personalized approach to social media to attract and retain new customers.
Content ModerationHow to combat fake reviews and reduce negative online comments
Bad reviews are bad for business. Discover best practices to protect your brand’s most valuable asset: its reputation.
Fraud PreventionKnow your customer (but don’t annoy them)
Know your customer (KYC) processes are crucial for corporate and client security. Learn best practices for striking the right balance between trust and convenience.
Social Media ManagementTravel & HospitalityDoing it for the ‘Gram: Instagram’s impact on travel and hospitality CX
Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool.
Social Media ManagementMake your customer service more Instagram-able
Learn how to leverage your company’s Instagram account to deliver great customer service.
Social Media ManagementSurvey results: Millennials’ views on social media and the customer experience
Uncover new social media insights, based on a survey commissioned by TELUS Digital and conducted online by The Harris Poll.
Social Media ManagementHow leading brands are supercharging social media customer support into the future
What’s next for social media customer care? Experts from Alaska Airlines and Home Depot share their predictions.
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