People & Culture

Photograph of TELUS Digital team members collaborating in a meeting room

Five key skills to look for in future-ready CX talent

Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.

Recruitment & Hiring

Five key skills to look for in future-ready CX talent

Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.

Podcast
26 mins July 31, 2023
How can brands leverage innovation to recruit top-tier talent?
Case Study
Recruitment & Hiring Communications & Media
Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand
Diversity & Inclusion Games
The game-changing potential of diversity in player support

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People & Culture

Corporate Culture

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Research & Reports

2024 Sustainability and ESG Report

See how team members brought the TELUS Digital values to life in communities around the world.

Research & Reports

2023 Sustainability and ESG Report

PDF cover of the 2022 Sustainability Report titled 'unlocking opportunity" with small green fern in background

Research & Reports

2022 Sustainability Report: Unlocking opportunity

Diversity & Inclusion

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The power of gender equality in the workplace

International Women’s Day takes place on March 8, but that doesn’t mean working toward an inclusive society is a single day affair. Learn about TELUS Digital’s ‘Work For Her’ program which aims to create equal opportunities for training and employment for women in El Salvador.

The power of gender equality in the workplace

Learning & Development

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How to prepare customer service agents for threatening or emergency interactions

Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.

Winning with gamification in the contact center

How to get employees on board the AI & bots train

Recruitment & Hiring

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How virtual recruitment can help brands stand out

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

Chairs and a search bar, with one chair highlighted, meant to symbolize recruiting and hiring

Attracting and hiring top talent in content moderation

Why agents who take control perform best

Remote Workplace

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Illustration of various symbols representing corporate social responsibility

Four CSR best practices for a remote work environment

Discover four expert corporate social responsibility (CSR) best practices for businesses operating in a remote work environment.

Illustration of person working remotely on a laptop, with a phone, notepad, tea, lamp and plant nearby

Customer care from anywhere

Video meeting depicting a coach providing an explanation to a listener taking notes

Coaching at a distance: Five tips for successful virtual coaching

Wellness

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Games

What your support team needs to know about gamer mental health

People are spending more time than ever with video games since the pandemic began. Here’s what you need to know to better support gamer mental health.

Games

What your support team needs to know about gamer mental health

People are spending more time than ever with video games since the pandemic began. Here’s what you need to know to better support gamer mental health.

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People & Culture

People & Culture

Five key skills to look for in future-ready CX talent

Five key skills to look for in future-ready CX talent

How can brands leverage innovation to recruit top-tier talent?

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

The game-changing potential of diversity in player support

People & Culture

Corporate Culture

2024 Sustainability and ESG Report

2023 Sustainability and ESG Report

2022 Sustainability Report: Unlocking opportunity

Diversity & Inclusion

The power of gender equality in the workplace

The power of gender equality in the workplace

Learning & Development

How to prepare customer service agents for threatening or emergency interactions

Winning with gamification in the contact center

How to get employees on board the AI & bots train

Recruitment & Hiring

How virtual recruitment can help brands stand out

Attracting and hiring top talent in content moderation

Why agents who take control perform best

Remote Workplace

Four CSR best practices for a remote work environment

Customer care from anywhere

Coaching at a distance: Five tips for successful virtual coaching

Wellness

What your support team needs to know about gamer mental health

What your support team needs to know about gamer mental health

Be the first to know

Check out our solutions