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Case Study

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Video

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Research & Reports

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Brochure

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Podcast

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

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Questions for now talent recruitment image

How can brands leverage innovation to recruit top-tier talent?

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Maximizing profitability in telecom case study asset image

Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

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Maximizing profitability in telecom case study preview image

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.

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knowledge management

Navigating knowledge management: A complete guide for success

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2022-Sustainability-Report

We are dedicated to helping our people, communities and business thrive. Read more in our 2022 Sustainability Report. 

Read the 2022 TELUS Digital Sustainability Report to gain insight into our company’s areas of focus and forward-looking commitments.

Check out our solutions

2022 Sustainability Report: Unlocking opportunity

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TELUS Digital 2023 Sustainability and ESG Report

See how team members brought the TELUS Digital values to life in communities around the world.

Cover image from the TELUS Digital (formerly TELUS International) 2023 Sustainability and ESG Report depicting a group of people holding their hands in a circle around an illustration of a globe.

2023 Sustainability and ESG Report

Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.

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Lessons in customer experience from leading banking and financial services brands

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

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Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

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What is the Frank And Oak secret for adapting to changing customer preferences?

Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

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games diversity

The game-changing potential of diversity in player support

Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.

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culture led growth

How outsourcing can facilitate culture-led growth, according to leaders

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

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EITK support resource

Stay on top of the latest CX trends for 2024

Inform your CX strategy with new data

Adapt to CX trends

This report includes:

See how leaders are responding to budgetary challenges

Discover where consumer and corporate viewpoints diverge

Get a sense of where other brands are in their AI journeys

Three reasons to download the report

Aligning with customer expectations requires constant iteration and adaptation. The best CX leaders are persistent in tracking trends and backing their decisions with the latest data.

If that sounds like you, this report will be an invaluable resource. It's packed full of useful information, including the biggest challenges your peers are facing, technology investment trends and much more. Get your copy of the report to up your game in 2024.

Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).

The full 2024 CX Leaders Trends & Insights report from Execs In The Know, sponsored by TELUS International

Execs In The Know: 2024 CX Leaders Trends And Insights

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EITK support

Execs In The Know: 2024 CX Leaders Trends & Insights

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Discover how TELUS Digital implemented a robotic process automation (RPA) solution for a leading frozen food company to eliminate manual processes and reduce human error.

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Revolutionizing the appointment management process for a frozen food giant using robotic process automation

On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character standing in front of a phone receiving a voice input.

Questions for now voice technology image

Has the time come to prioritize voice-first experiences?

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.

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What trends are shaping customer experiences in 2024?

This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

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cx trends 2024

Five digital customer experience trends to consider for 2024

A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.

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Getting employee engagement right when ramping in the tech sector

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Thorn - preview image

TELUS Digital completed a secure, in-facility annotation project for Thorn, a non-profit organization dedicated to protecting children.

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Thorn case study main image

Meeting the complex data annotation requirements of a unique non-profit organization

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

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Questions for now automation image

What do people get wrong about automation?

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Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results. 

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Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand with a fern in the background.

RPO Talent Acquisition Case Study - Communications Technology Brand

Discover how TELUS Digital implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

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Talent acquisition for communications technology brand

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

More and more, brands are looking to take steps toward implementing and scaling generative AI in their CX operations. Read best practices from our leaders.

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Generative AI thought leadership

How to seize the potential of generative AI in digital CX, according to leaders

Brands are eager to reap the benefits of generative AI (GenAI) while limiting potential risks. Join Steve Nemzer, director of AI growth and innovation for TELUS Digital (formerly TELUS International), as he shares best practices for leveraging GenAI without compromising your organization’s goodwill.

genAI webinar

Building trust in generative AI

Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.

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A practical guide to GenAI applications for customer experience management

Join featured speakers from TELUS Digital (formerly TELUS International) and guest, Forrester, as they explore the powerful synergy between artificial intelligence, automation and Contact Center as a Service (CCaaS) solutions for transforming customer experience (CX) strategies.

Driving CX success with AI and automation in CCaaS

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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virtual recruitment

How virtual recruitment can help brands stand out

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Fintech & Financial Services

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

2022 Sustainability Report: Unlocking opportunity

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