Travel & Hospitality
- Insights
- Travel & Hospitality
Customer ExperienceHow IHG takes hospitality to new heights
From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.
Cloud & IT LifecycleOn time, every time: The value of intelligent automation in air travel
Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.
Customer ExperienceBleisure customer experience: Meeting the needs of the modern traveler
Learn how to deliver exceptional customer service to travelers who blend business and leisure.
Digital ExperienceWhy travel & hospitality brands should sweat the small stuff when it comes to data
Discover how small data can offer invaluable insight into consumers’ travel and hospitality needs.
Cloud & IT LifecycleWhat airlines are doing to master digital transformation
Discover the new technology airlines like Air Canada, Ryanair and Lufthansa are embracing in order to get closer to the customer.
People & CultureBuilding the emotional intelligence that the empathy economy demands
Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of ‘How emotions are made’.
Digital ExperienceDelivering a high-tech, high-touch customer experience in travel and hospitality
Discover how leading travel and hospitality brands are navigating the high-tech, high-touch customer relationship.
Digital ExperienceCustomer complaint resolution: Using technology to achieve positive traveler outcomes
Learn how to provide high-tech customer support with omnichannel, big data and AI-enabled tools, without sacrificing the human touch.
Digital ExperienceHow leading travel brands embrace a personalized approach to UX & UI
Discover four top travel brands that are providing personalized customer service through an enhanced user experience (UX).
Customer ExperienceMeeting Millennial traveler needs: Lessons from the sharing economy
Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.
Customer ExperienceEnhancing customer experience in the hospitality industry
From a minimalist yet cozy interior design to free Wi-Fi throughout, learn how citizenM has redesigned the conventional hotel stay and rewired it for a digital-savvy generation of travelers
Digital ExperienceHow the travel and hospitality industry can get ahead with omnichannel customer service
Learn what brands in the travel and hospitality industry stand to gain from an omnichannel offering and how to tap into this growing opportunity for seamless customer service.
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