Digital Experience

Video

Efficient CX delivery: A tech-driven approach

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

UX/UI
Now we're talking: Multimodal voice and the future of digital CX
Digital Trends
Five key contact center trends you should know for 2025
Research & Reports
Cloud Contact Center
The CCaaS breakthrough: Redefining customer interactions with AI

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Digital Experience

AI & Bots

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Podcast

The era of AI-driven personalization is here. What now?

On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale.

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A blueprint for GenAI use case identification in CX

Illustration including an icon of a chat bubble and headset meant to symbolize contact centers, and data points meant to symbolize AI data

The ultimate guide to contact center AI

Cloud Contact Center

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Illustration of a "Contact Us" form with fields for "name," "email," "message" and a "Submit" button, accompanied by a depiction of a customer service agent on a laptop and related customer service iconography

Everything you need to know about Contact Center as a Service (CCaaS)

Unlock the potential of Contact Center as a Service (CCaaS) with our comprehensive guide. Explore benefits, trends, implementation details and more.

Cybersecurity

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Illustration of a lock made out of microchips, meant to symbolize data security

Winning customer trust through data security

Customer trust is priceless. Learn how brands can lead with data security to earn and maintain trust, and develop long-term customer loyalty.

Podcast

31 mins September 7, 2023

How can brands rethink data security to maintain customer trust?

Graphic representations of different cybersecurity techniques like passwords, encryption, firewalls and more.

Data security considerations for the future of remote work

Data & Customer Analytics

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People gathered around a whiteboard in an office setting, with one individual writing on the whiteboard, meant to symbolize the understanding of customer data necessary in customer experience

To align with customer expectations, deliver data-driven CX

Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

Illustration of a money tree, meant to symbolize banking

Financial Services & Fintech

Appreciating the value of predictive analytics in banking

Digital illustration of a laptop, checklist, magnifying glass, coffee cup, and miscellaneous other iconography

The ultimate guide to customer intelligence

Digital Trends

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The State of Digital Experiences in Banking, 2025 report from Forrester, overlaying a green plant.

Research & Reports

Financial Services & Fintech

Forrester: The State of Digital Experiences in Banking, 2025

Explore the key trends shaping banking in 2025 and how leading financial institutions are leveraging technology, data and customer insights to deliver intuitive experiences.

Illustration of a group of people working on laptops, a calculator and holding an oversized magnifying glass with various charts in the background.

2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders

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Five digital customer experience trends to consider for 2024

DX Best Practices

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Photo of two people in a restaurant interacting with their phones and smiling, meant to symbolize generative AI applications in the telecom industry

Communications & Media

How telecom brands can seize industry opportunities with AI

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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Financial Services & Fintech

Going beyond transactions: How card brands can offer elite digital CX

Brochure

Financial Services & Fintech

Holistic digital customer experience solutions for card services

IVR

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Best practices guide to addressing — and preventing — fraud in your IVR system

IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

Mobile

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Retail & Ecommerce

How is your mobile and web checkout affecting your customer experience?

The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.