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Cloud Contact Center

The CCaaS breakthrough: Redefining customer interactions with AI

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan sponsored by TELUS Digital (formerly TELUS International).

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AI & Bots

The ultimate guide to contact center AI

Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.

Cloud Contact Centerwebinar

Driving CX success with AI and automation in CCaaS

Join featured speakers from TELUS Digital (formerly TELUS International) and guest, Forrester, as they explore the powerful synergy between artificial intelligence, automation and Contact Center as a Service (CCaaS) solutions for transforming customer experience (CX) strategies.

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AI & Bots

Overcoming GenAI implementation challenges in CX

Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.

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Data & Customer Analytics

To align with customer expectations, deliver data-driven CX

Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

Illustration of two people combining shapes meant to symbolize the sharing of information that happens in knowledge management
DX Best Practices

Navigating knowledge management: A complete guide for success

Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.

Abstract image evocative of outer space with the text "2024 trends"
Digital Trends

Five digital customer experience trends to consider for 2024

This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

Illustration of a person interacting with a robot; the robot has four arms and is holding screens with various icons, including settings cogs, stars, a question mark and a lightbulb — all meant to symbolize contact center automation
DX Best Practices

The ultimate guide to contact center automation

Discover the transformative potential of contact center automation with our comprehensive guide. Explore benefits, best practices and more.

Illustration of a "Contact Us" form with fields for "name," "email," "message" and a "Submit" button, accompanied by a depiction of a customer service agent on a laptop and related customer service iconography
Cloud Contact Center

Everything you need to know about Contact Center as a Service (CCaaS)

Unlock the potential of Contact Center as a Service (CCaaS) with our comprehensive guide. Explore benefits, trends, implementation details and more.

Photograph of a person holding and speaking into a smartphone, meant to symbolize voice technology
UX/UI

Voice tech, GenAI and the next big wave in technology

Voice technology and generative AI are likely to lead to a proliferation of better, more human voice assistants and improved customer outcomes. See why.

Three customer service agents behind computers with various iconography floating around them, including conversation bubbles, paper airplanes, check marks and "24/7", all meant to symbolize right channeling
DX Best Practices

Four reasons why right channeling should be part of your omnichannel strategy

Explore how implementing a right channeling strategy can help brands enhance efficiency, enable more personalized experiences and improve customer satisfaction.

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AI & Bots

GenAI Jumpstart

Explore how your organization can unlock generative AI (GenAI) driven customer experience (CX) opportunities and fast-track the path to production with TELUS Digital's (formerly TELUS International) GenAI Jumpstart accelerator.

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Simplify the management of your digital infrastructure & operations with our end-to-end solutions

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