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MobileEight principles of a mobile-first strategy
Building an effective mobile-first strategy requires adhering to eight simple rules — all of which are designed to capitalize on mobile technology while better serving your customers. Discover the eight principles that are integral to creating a mobile-first strategy and a better customer experience.
AI & BotsFinancial Services & FintechCreating a virtual assistant for effortless financial services
Where do financial services companies new to the world of AI and bots begin in their digital journey? Discover tips from leading brands in the industry, including TD Bank and Standard Chartered.
DX Best PracticesTravel & HospitalityThe difference between good and great travel and hospitality customer service
There’s often a fine line between “good” and “great” customer service. Discover four ways travel and hospitality brands can take their customer experience to the next level.
Digital TrendsLet's get phygital: Using technology to create a new class of customer experiences
The merging of the physical and digital — or “phygital” — frontier is starting to catch brands’ attention. Learn how leading companies are blending these two realms to create stellar customer experiences.
AI & BotsTop five conversational bots and why we love them
What makes a great chatbot? It’s a combination of functionality, convenience and good UX/UI design. Here’s a look at five shining examples of conversational bots.
Data & Customer AnalyticsData ethics and the impact on customer service
Discover the growing link between data ethics and excellent customer experience, along with key strategies for building consumer trust.
Self ServiceIntelligent Self-Service: Help your customers do more with less (effort)
Discover why bundling simple customer-brand interactions with advanced technologies is the wave of the future.
MobileWhy you need a mobile-first strategy
Discover four key trends driving the mobilization of the customer experience.
Data & Customer AnalyticsAre we experiencing an ‘infobesity’ epidemic?
Discover six ways to optimize data in the contact center—and avoid information overload.
DX Best PracticesWhat is DX? And other digital customer experience terms defined
AI, RPA, VA, IoT — the list of acronyms defining the digital customer experience is never-ending. Here are the DX terms you need to know.
MobileRetail & EcommerceHow the mobile customer experience is driving holiday sales
Discover three strategies for creating mobile-friendly touchpoints in the customer journey.
Digital TrendsIs the medium still the message in the digital age?
Find out whether the classic saying is still relevant to the modern customer experience.
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