Data & Customer Analytics
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Data & Customer AnalyticsTravel & HospitalityWhy travel & hospitality brands should sweat the small stuff when it comes to data
Discover how small data can offer invaluable insight into consumers’ travel and hospitality needs.
Data & Customer AnalyticsWhy customer service is pivotal when handling data breaches
Discover the critical link between cybersecurity, customer service and your brand.
Data & Customer AnalyticsReduce customer churn with AI-enhanced predictive analytics
Discover three ways artificial intelligence (AI) can help brands retain customers when used in combination with predictive analytics.
Data & Customer AnalyticsSix ways to make the most of your speech analytics program
Learn how to optimize your speech analytics program to enhance the customer experience, improve operational efficiency and increase sales.
Data & Customer AnalyticsHow business intelligence drives contact center efficiency
Discover why business intelligence is an exciting tool for brands looking to improve customer satisfaction while also boosting operational efficiency.
Data & Customer AnalyticsHow speech and text analytics improve performance, processes and costs
Discover how speech and text analytics can drive increased revenue, improved conversion rates and lower costs in the contact center and beyond.
Data & Customer AnalyticsHow to use business intelligence to improve the customer experience
Discover how business intelligence (BI) is positively impacting operational efficiencies and giving companies a competitive edge in the marketplace.
Data & Customer AnalyticsWhen silence is golden: Improving customer service with speech analytics
Learn some top ways brands can leverage speech analytics to improve the customer experience by identifying call drivers, pain points, gaps in training and more.
Data & Customer AnalyticsFour steps for successfully adding data analytics into your customer service strategy
Data analytics holds the potential to transform operational effectiveness and deliver customer service improvements but implementation can be challenging. Discover our four steps for success.
Data & Customer AnalyticsDoes big data always mean big benefits for customers?
Data is the foundation of modern innovation but whether these disruptions make the world better is up for debate. Discover the pros and cons of using big data to inform the CX.
Data & Customer AnalyticsTravel & HospitalityHow travel and hospitality brands are using data to improve the customer experience
Customers today expect more personalized service than ever before. Discover how travel and hospitality brands are using data to attain a true 360-degree view of the customer.
Data & Customer AnalyticsDon’t react, be ready: Why data is the key to preemptive customer service
Many contact centers are so focused on basic cost-savings tactics, such as reducing handle times, that they de-prioritize predictive customer service. This article explores the big benefits of adopting preemptive customer service methods.
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