Customer Experience

Photo of three colleagues establishing priorities with sticky notes

Research & Reports

Digital customer experience priorities in 2025

Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

CX Trends

Digital customer experience priorities in 2025

Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

Podcast
27 mins March 20, 2025
Is automation the key to more human, personalized experiences?
Case Study
Outsourcing Partnerships
Bringing efficiency to a leading food delivery platform's overwhelmed contact center
Case Study
Outsourcing Partnerships Financial Services & Fintech
Elevating the customer experience for a leading cryptocurrency platform

See all Customer Experience

Customer Experience

Customer Journey

See all

Podcast

How can brands design and deliver seamless customer experiences?

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.

How can brands design and deliver seamless customer experiences?

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.

CX Best Practices

See all

Happy financial services customer speaking to an agent over the phone.

Case Study

Financial Services & Fintech

Streamlining operations and advancing the digital transformation journey of a leading financial services brand

Uncover how TELUS Digital’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.

An illustration showing various digital automation technologies for banking including, artificial intelligence, mobile payments, chatbots and data analytics.

Video

Financial Services & Fintechwebinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

A professional woman looking down at a smart phone screen.

Case Study

Communications & Media

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

CX Metrics

See all

Illustration of a man leaning against a bullseye with other graphics like stars, graphs, a trophy, an alarm clock and thumbs up emojis surrounding it.

Next-gen KPIs for CX: Redefining customer experience measurement

Discover how organizations can move beyond traditional customer experience metrics and adopt a more holistic measurement framework using next-gen key performance indicators.

Illustration of a person, a measuring tape and a flag, meant to symbolize measurement and goals in CX

Metrics matter: The role of measurement in CX

Silhouette of person pushing a boulder up a mountain

How agent effort impacts customer experience success

CX Trends

See all

Image from within the 2025 CX Leaders Trends & Insights report from Execs In The Know, depicting three people in business attire having a conversation in an office setting

Research & Reports

Execs In The Know: 2025 CX Leaders Trends & Insights

Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

customer considering her options with questions marks around her head

Infographic: 2024 customer service preferences

Podcast

28 mins March 27, 2024

What trends are shaping customer experiences in 2024?

Generational Support

See all

Photo of child interacting with virtual reality technology

Generation Alpha and the future of CX

Generation Alpha will be the largest generation in history. See how brands can prepare their customer experience teams to serve these influential consumers.