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Generational SupportTravel & HospitalityWhy tailoring customer service to Millennials and Baby Boomers is key for travel and hospitality
Discover why catering to the needs of each demographic is key to creating memorable experiences and customer interactions in the travel and hospitality industry.
Generational SupportHow Millennial call-center agents can better serve the aging population
Discover what organizations with older customers are doing to hire and train the right Millennial agents, as well as to help seniors help themselves.
Generational SupportFinancial Services & FintechFintech for the aging population: What to consider when developing more age-inclusive apps and customer service
The young fintech industry has some major hurdles to jump over to unlock the value from our aging population. But it’s worth the effort with an eye towards app development and customer service that includes these three tips.
Generational SupportFinancial Services & FintechFour keys to retaining Millennial customers in fintech – industry experts share tips
Are fintech companies doing everything they can to keep the business of Millennials? Experts share four ways to retain your Millennial customers including finding the right partners, adding self-service, and more.
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