Technology Partners

Our Team

Our Awards

Social Impact

Newsroom

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS Digital is a subsidiary of: 

Privacy Shield Framework

Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

WillowTree, a TELUS Digital Company

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

brochures thumb

Brochure

Podcast Type Image

Podcast

A PDF of the case study overlaying a green fern.

Maximizing profitability in telecom case study asset image

Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

A professional woman looking down at a smart phone screen.

Maximizing profitability in telecom case study preview image

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.

Illustration of two people combining shapes meant to symbolize the sharing of information that happens in knowledge management

knowledge management

Navigating knowledge management: A complete guide for success

When it comes to finding the right QA and testing solution for your business, one size certainly doesn’t fit all. Answering these key questions can help determine which solution is right for you.

QA and testing

How to select the best Quality Assurance & Testing services for your business

Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.

Illustration of a smartphone, a credit card, coins and a shield with a lock icon, all meant to symbolize customer experience for banking and financial services brands

cx banking financial services

Lessons in customer experience from leading banking and financial services brands

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

First frame of the webinar recording "How to supercharge your CX with AI-fueled digital transformation", showing tiles for the speakers - Rajiv Dhand and Sharang Sharma - and the title slide.

Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring a character browsing an ecommerce website and pointing to a shirt with an eco-friendly tag.

Questions for now Frank And Oak image

What is the Frank And Oak secret for adapting to changing customer preferences?

Quality assurance (QA) and testing is key to creating apps that are popular and sticky, but it’s hard to do at scale. Learn how QA automation can help.

Illustration of smartphone, gears and a robotic arm holding a magnifying glass over a bug; meant to symbolize quality assurance

Quality assurance (QA): Improving testing efficiency through automation

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Preview image of the 2024 CX Leaders Trends & Insights report being displayed on a laptop screen and accompanied by some leaves

EITK support resource

Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).

Two photographs edited together; one features two people looking at a tablet, while the other features a number of people typing on keyboards

EITK support

Execs In The Know: 2024 CX Leaders Trends & Insights

PDF of the case study overlaying a green fern.

Revolutionizing appointment management process for frozen food giant RPA asset image

Discover how TELUS Digital implemented a robotic process automation (RPA) solution for a leading frozen food company to eliminate manual processes and reduce human error.

A woman warehouse worker wearing a hard hat looking at a tablet.

Revolutionizing appointment management process for frozen food giant RPA preview image

Revolutionizing the appointment management process for a frozen food giant using robotic process automation

Infographic: 2024 customer service preferences

No one wants to be stuck on hold with customer service, but would you be willing to wait a little longer to save a few dollars?  78% of Americans would! TELUS Digital (formerly TELUS International) recently conducted a survey that explored the customer service preferences of consumers today. Explore the results below to learn how customers want support from brands.

TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.

customer considering her options with questions marks around her head

2024 customer service preferences 

Check out our solutions

On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character standing in front of a phone receiving a voice input.

Questions for now voice technology image

Has the time come to prioritize voice-first experiences?

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character speaking to a customer service agent over the phone, with a calendar in the background reading "2024."

Questions for now trends image

What trends are shaping customer experiences in 2024?

This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

Abstract image evocative of outer space with the text "2024 trends"

cx trends 2024

Five digital customer experience trends to consider for 2024

Meeting the complex data annotation requirements of a unique non-profit organization with fern in background.

Thorn - preview image

TELUS Digital completed a secure, in-facility annotation project for Thorn, a non-profit organization dedicated to protecting children.

Purple digitalized waves on black background.

Thorn case study main image

Meeting the complex data annotation requirements of a unique non-profit organization

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character examining an error on a document in relation to a form.

Questions for now automation image

What do people get wrong about automation?

generative AI CXM infographic on a computer with greenery in the background

Resource infographic EverestGroupCXMSurveyResults 900x510

Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results. 

Featured-Image-EverestGroupCXMSurveyResults

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

More and more, brands are looking to take steps toward implementing and scaling generative AI in their CX operations. Read best practices from our leaders.

Image of a number of lightbulbs, with the center lightbulb standing out in a different color to symbolize innovative ideas

Generative AI thought leadership

How to seize the potential of generative AI in digital CX, according to leaders

Brands are eager to reap the benefits of generative AI (GenAI) while limiting potential risks. Join Steve Nemzer, director of AI growth and innovation for TELUS Digital (formerly TELUS International), as he shares best practices for leveraging GenAI without compromising your organization’s goodwill.

genAI webinar

Building trust in generative AI

Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.

An illustration of a robot with icons around its head denoting the types of content that can be generated by AI, including, text, voice, video and code.

A practical guide to GenAI applications for customer experience management

Join featured speakers from TELUS Digital (formerly TELUS International) and guest, Forrester, as they explore the powerful synergy between artificial intelligence, automation and Contact Center as a Service (CCaaS) solutions for transforming customer experience (CX) strategies.

Driving CX success with AI and automation in CCaaS

industry-icon-ecommerce 2x

Depiction of data and icons meant to symbolize financial services and fintechs

bfsi solutions hero

Fintech & Financial Services

industry-icon-tech-games 2x

Industries - Games page - Hero

icon-ecommerce 2x

Retail and ecommerce hero banner displaying a smartphone with a buy button, mouse cursor and a bunch of shopping bags

ecommerce hero

industries-icon-automotive

Autonomous vehicles driving on a purple background with mobile phone indicating location.  

Automotive Industry Page - Hero Banner

industry-icon-travel

The view of a sunset from an airplane window.

Travel and Hospitality hero

icon-tech 2x

Industries - Technology - hero - landscape

icon-communications 2x

Abstract image of interconnected data points meant to convey networks and connection

Communications and media hero

icon-healthcare 2x

An illustration of a collection of icons that represent the healthcare industry, such as, a needle, DNA, a pill, a blood drop and a clipboard.

Healthcare - Hero

A woman working on an application on a computer.

Application Support and Maintenance - Hero

Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

Customer service agents speaking with customers on the phone.

CCaaS - Hero

Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

A group of coworkers walking down the stairs in an office.

Workforce Management - Hero

Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

Multiple customer support agents sitting at computers talking to customers on the phone. 

Cloud Contact Center Hero

Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms.

Photograph of a customer service agent wearing a headset and smiling

CX managed services hero

CX Management Services

Optimize every facet of your customer experience operations.

A woman using a smartphone. There are icons and other imagery representing artificial intelligence overlaid.

AI Bots - Hero

AI Bots

Integrate next-gen intelligent solutions for improved CX.

Two professionals working together at a laptop computer.

Digital Consulting - Hero

Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

Person working on Fine-Tune Studio on their laptop. 

gen AI hero

Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

Multiple IT professionals collaborating on a project at a computer.

Application Management Services - Hero

Application Services

Design, build and optimize personalized applications for delightful customer experiences.

A woman working on a computer with an illustrated digital brain and code overlaid, representing generative AI technology.

GenAI Jumpstart - Hero

GenAI Jumpstart

An eight week engagement for companies at an early stage of their AI journey.

Two professionals working on computers looking at a digital representation of a chat bot.

Intelligent Insights - Hero

Intelligent Insights

An RPA and chatbot management platform to optimize your digital workforce.

QA & Testing

Quality assurance (QA): Improving testing efficiency through automation

Quality assurance (QA): Improving testing efficiency through automation

How to select the best Quality Assurance & Testing services for your business

How to select the best Quality Assurance & Testing services for your business

Be the first to know