Technology Partners

Our Team

Our Awards

Social Impact

Newsroom

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS Digital is a subsidiary of: 

Privacy Shield Framework

Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

WillowTree, a TELUS Digital Company

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

brochures thumb

Brochure

Podcast Type Image

Podcast

A PDF of the case study overlaying a green fern.

Maximizing profitability in telecom case study asset image

Streamline your operations with TELUS Digital

What to speak with a business process consulting expert?

Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

A professional woman looking down at a smart phone screen.

Maximizing profitability in telecom case study preview image

Streamline your operations

Check out our solutions

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

Image of case study with a plant behind it

Driving efficiency with digital automation for a financial services brand

Want to speak with an expert?

Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

Image of family outside a house with a car, a stack of coins and an umbrella suspended above them

Revamp your digital workforce with our intelligent automation solutions

Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.

Illustration of two people combining shapes meant to symbolize the sharing of information that happens in knowledge management

knowledge management

Navigating knowledge management: A complete guide for success

Managing a complex mainframe environment to support growth can be a significant
burden for many businesses. Discover how TELUS Digital can help you improve the performance, security and cost of managing your business-critical IT assets.

TELUS International - Mainframe Cloud Service - resized

TELUS Digital Mainframe Cloud Service

Maximize the value of your Microsoft Azure deployment with flexible managed cloud services.

Azure Operations Management

Harness the power of innovation with TELUS Digital’s Google Cloud expertise and global reach.

TELUS International Cloud Services - GCP

TELUS Digital Cloud Services - Google Cloud 

Get the most value from your AWS deployment with flexible managed cloud services.

AWS Operations Management

Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.

Illustration of a smartphone, a credit card, coins and a shield with a lock icon, all meant to symbolize customer experience for banking and financial services brands

cx banking financial services

Lessons in customer experience from leading banking and financial services brands

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

First frame of the webinar recording "How to supercharge your CX with AI-fueled digital transformation", showing tiles for the speakers - Rajiv Dhand and Sharang Sharma - and the title slide.

Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring a character browsing an ecommerce website and pointing to a shirt with an eco-friendly tag.

Questions for now Frank And Oak image

What is the Frank And Oak secret for adapting to changing customer preferences?

The cover of The future of content moderation: Strategies and tools for 2024 and beyond e-book with a fern in the background.

Preview-image COMOEBook 2024

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

An illustration showing various people enacting content moderation on a website and mobile phone.

The future of content moderation: Strategies and tools for 2024 and beyond

Deploying automation to assist agents at a consumer robotics company image with fern in background

Preview image: Deploying automation to assist agents at a consumer robotics company

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS Digital’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

Illustration of consumer robotics including a butler, a chef and cat riding a robot vacuum.

Deploying automation to assist agents at a consumer robotics company

Help your agents reach their full potential

Maximize the value of your network

Implement industry-leading infrastructure

See how we worked with TELUS Communications to design, build and deliver an integrated network design solution that meets the needs of their customers. This video case study, which features leaders from TELUS Communications and TELUS Digital (formerly TELUS International), describes how the partnership led to efficiency gains and an enhanced network defined by high performance, reliability and scalability.

See how we worked with TELUS Communications to design, build and deliver an integrated network design solution that meets the needs of their customers.

Photograph of team members collaborating with the "TELUS" logo in the background

TELUS video case study image

Delivering transformative network design services for TELUS Communications

TELUS International intelligent TELUS International Assistant case study

TELUS Digital supported TELUS, a leading communications and information technology company in Canada, by introducing its innovative enterprise-grade chatbot platform to deliver a more comprehensive and improved customer experience (CX) to their valued clients.

Discover how TELUS Digital supported its parent company, TELUS, by introducing its intelligent TELUS International Assistant enterprise-grade chatbot platform to deliver a more comprehensive and improved customer experience (CX) to their valued clients.

Enable remarkable CX

State-of-the-art chatbot platform helps transform customer service channels to elevate the customer experience

A preview image of the case study document overlaying green grass.

Streamlining operations and kickstarting the digital transformation journey - preview image

Want to speak with a Process Consulting expert?

Uncover how TELUS Digital’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.

Happy customer support agents sitting at computers and speaking on headsets.

Streamlining operations and kickstarting the digital transformation journey - feature image

Optimize your operations

Streamlining operations and advancing the digital transformation journey of a leading financial services brand

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Discover why TELUS Digital has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.

Everest Group PEAK Matrix Header

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Preview image of the brochure "Holistic digital customer experience solutions for card services" overlaying a green leafy plant.

Digital CX for card services - Asset image

See how TELUS Digital (formerly TELUS International) can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

Holistic digital customer experience solutions for card services

Preview image of the 2024 CX Leaders Trends & Insights report being displayed on a laptop screen and accompanied by some leaves

EITK support resource

Stay on top of the latest CX trends for 2024

Inform your CX strategy with new data

Adapt to CX trends

This report includes:

See how leaders are responding to budgetary challenges

Discover where consumer and corporate viewpoints diverge

Get a sense of where other brands are in their AI journeys

Three reasons to download the report

Aligning with customer expectations requires constant iteration and adaptation. The best CX leaders are persistent in tracking trends and backing their decisions with the latest data.

If that sounds like you, this report will be an invaluable resource. It's packed full of useful information, including the biggest challenges your peers are facing, technology investment trends and much more. Get your copy of the report to up your game in 2024.

Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).

The full 2024 CX Leaders Trends & Insights report from Execs In The Know, sponsored by TELUS International

Execs In The Know: 2024 CX Leaders Trends And Insights

Two photographs edited together; one features two people looking at a tablet, while the other features a number of people typing on keyboards

EITK support

Execs In The Know: 2024 CX Leaders Trends & Insights

PDF of the case study overlaying a green fern.

Streamlining sales order reporting using robotic process automation Asset Image

Explore how TELUS Digital helped a leading frozen food company maintain a smooth and seamless connection between its SAP application and business intelligence tool using robotic process automation (RPA).

An illustration of a bot helping to organize processes in a warehouse.

Streamlining sales order reporting using robotic process automation SEO Image

Transform your operations with a cutting-edge RPA solution

Streamlining sales order reporting using robotic process automation

Revolutionizing appointment management process for frozen food giant RPA asset image

Discover how TELUS Digital implemented a robotic process automation (RPA) solution for a leading frozen food company to eliminate manual processes and reduce human error.

A woman warehouse worker wearing a hard hat looking at a tablet.

Revolutionizing appointment management process for frozen food giant RPA preview image

Revolutionizing the appointment management process for a frozen food giant using robotic process automation

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

Two people facing a laptop screen and smiling, with one of them holding a credit card

card-services

Going beyond transactions: How card brands can offer elite digital CX

On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character standing in front of a phone receiving a voice input.

Questions for now voice technology image

Has the time come to prioritize voice-first experiences?

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character speaking to a customer service agent over the phone, with a calendar in the background reading "2024."

Questions for now trends image

What trends are shaping customer experiences in 2024?

Secure your data with our comprehensive managed service that provides data protection against digital threats.

Preview image of TELUS International Data Guardian powered by Cohesity brochure, with plant

Cohesity-brochure-2

TELUS Digital Data Guardian powered by Cohesity

This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

Abstract image evocative of outer space with the text "2024 trends"

cx trends 2024

Five digital customer experience trends to consider for 2024

IDC MarketScape: Worldwide Data Labeling Software 2023
Vendor Assessment preview image

TI Resource PreviewImage IDCData-Min (1)

This global assessment evaluates vendors offering data labeling software technologies and capabilities.

IDC MarketScape - Data Labeling Graph 2023

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

Meeting the complex data annotation requirements of a unique non-profit organization with fern in background.

Thorn - preview image

TELUS Digital completed a secure, in-facility annotation project for Thorn, a non-profit organization dedicated to protecting children.

Purple digitalized waves on black background.

Thorn case study main image

Meeting the complex data annotation requirements of a unique non-profit organization

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character examining an error on a document in relation to a form.

Cloud

TELUS Digital Data Guardian powered by Cohesity

TELUS Digital Data Guardian powered by Cohesity

TELUS Digital Mainframe Cloud Service

TELUS Digital Mainframe Cloud Service

TELUS Digital Cloud Services - Google Cloud

TELUS Digital Cloud Services - Google Cloud

Hosted Private Cloud

Hosted Private Cloud

Azure Operations Management

Azure Operations Management

AWS Operations Management

AWS Operations Management

Be the first to know