Content Moderation Solutions
Protect the safety and well-being of your user communities to maintain trust and keep your brand strong.
Protect your brand
Effectively manage your online reputation and remove inappropriate content or actions that go against healthy community guidelines.
Boost your social media presence
Increase your user base and attract more customers through your social and ecommerce channels with community management best practices.
Keep users safe
Safeguard your online community with user risk scoring, background checks, watchlists and proactive safety notifications.
A full-service framework
Our content moderation services help transform your online spaces into thriving hubs of positive interaction and engagement.
Ad Review & Moderation
Optimize your ads across online channels with a thorough evaluation of relevance, intent and cultural context. Our moderators examine both the content of the ads (text, graphics, video, audio, etc.) and the content of the landing pages to which they lead.
Community Management
Whether you're looking to safeguard your community against fake accounts, or grow your user base via positive brand interactions, we can help you enhance your online brand presence. Our experts are well-versed in the full range of listening platforms and use the appropriate social etiquette for each channel while always matching your brand tone and voice.
Explore our success stories
Strengthening a global social media giant’s brand reputation
Discover how TELUS Digital supports a global leader in short-form video content with moderation and ad review services.
89%average content moderation accuracy score
64%reduction in attrition fallout
Aligning content moderation operations to new legislation for a games client
Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.
Protecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
97%average attendance rate for content moderators
94%customer satisfaction
Strengthening a global social media giant’s brand reputation
Discover how TELUS Digital supports a global leader in short-form video content with moderation and ad review services.
89%average content moderation accuracy score
64%reduction in attrition fallout
Aligning content moderation operations to new legislation for a games client
Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.
Protecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
97%average attendance rate for content moderators
94%customer satisfaction
Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.
Celebrating excellence
TELUS International (now TELUS Digital) was named a Leader in NelsonHall’s 2023 NEAT Assessment for Content Transformation Services.
TELUS Digital is actively building comprehensive content transformation capabilities covering trust and safety and data and content annotation services for AI, and content creative, strategy, and design.Ivan KotzevLead CX Analyst, NelsonHall
Learn more about our Content Moderation Solutions
Speak with a digital CX specialist today.
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