Content Moderation Solutions
Protect the safety and well-being of your user communities to maintain trust and keep your brand strong.
Protect your brand
Effectively manage your online reputation and remove inappropriate content or actions that go against healthy community guidelines.
Boost your social media presence
Increase your user base and attract more customers through your social and ecommerce channels with community management best practices.
Keep users safe
Safeguard your online community with user risk scoring, background checks, watchlists and proactive safety notifications.
Don’t just moderate; elevate your online communities
Leverage our best-in-class capabilities to ensure your digital experiences are safe and welcoming for users.
Human-in-the-loop approach
Better understand the context of content with resilient human agents in the workflow.
Award winning well-being programs
Our extensive wellness programs ensure our digital first responders stay mentally, emotionally and physically healthy.
Localized compliance
With 32 countries of operation covering 50+ languages, our content moderation teams are ingrained in the local markets and cultures they are protecting.
Digital expertise
Harness the power of our digital accelerators to safeguard the best experiences for your customers.
A full-service framework
Our content moderation services help transform your online spaces into thriving hubs of positive interaction and engagement.
Ad Review & Moderation
Optimize your ads across online channels with a thorough evaluation of relevance, intent and cultural context. Our moderators examine both the content of the ads (text, graphics, video, audio, etc.) and the content of the landing pages to which they lead.
Community Management
Whether you're looking to safeguard your community against fake accounts, or grow your user base via positive brand interactions, we can help you enhance your online brand presence. Our experts are well-versed in the full range of listening platforms and use the appropriate social etiquette for each channel while always matching your brand tone and voice.
Explore our success stories
Discover how TELUS Digital supports a global leader in short-form video content with moderation and ad review services.Read moreOutcome Spotlight
89%average content moderation accuracy score64%reduction in attrition fallout
Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.Read moreOutcome Spotlight
97%average attendance rate for content moderators94%customer satisfaction
- Discover how TELUS Digital supports a global leader in short-form video content with moderation and ad review services.Read more
Outcome Spotlight
89%average content moderation accuracy score64%reduction in attrition fallout - Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.
- See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.Read more
Outcome Spotlight
97%average attendance rate for content moderators94%customer satisfaction
Gain the advantage of a trusted content moderation partner
Reach out to our team of experts to discuss how we can enhance your content moderation program.
Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.
Awards and recognition
Celebrating excellence
TELUS International (now TELUS Digital) was named a Leader in NelsonHall’s 2023 NEAT Assessment for Content Transformation Services.
TELUS Digital is actively building comprehensive content transformation capabilities covering trust and safety and data and content annotation services for AI, and content creative, strategy, and design.
Learn more about our Content Moderation Solutions
Speak with a digital CX specialist today.
Contact sales