Contact Center as a Service (CCaaS)
Gain access to the expertise and tools your team needs to deliver seamless, efficient and cost-effective customer experiences (CX) with our CCaaS (Contact Center as a Service) Solution — in partnership with Five9.
Speed
Through quick access to customer data, automating routine tasks and facilitating seamless omnichannel communication, brands can realize a faster overall customer service experience.
Scalability
Whether you have just a few agents working from home, or thousands of agents spread across the globe, the Five9 Intelligent CX Platform scales to meet the needs of all sizes of contact centers.
Agility
Our solution offers businesses the flexibility to adapt quickly to evolving customer service needs, easily implement new features, optimize processes and enhance customer interactions.
The TELUS Digital and Five9 advantage
Our extensive track record handling large-scale technology implementations and migrations, combined with Five9's industry-leading CCaaS platform, forms a proven recipe for success.
Trusted platform
Among other impressive industry recognition, Five9’s award-winning platform has been recognized by Gartner as a leader in the 2023 Magic Quadrant for Contact Center as a Service.
Customer-first culture
We take pride in our tenured and highly engaged team members, who are not only experts in their fields but also passionate about delivering exceptional customer support.
Powered by AI
The Five9 Intelligent CX Platform uses AI and automation to deliver customer experiences that are more efficient and effective, while expanding up-sell opportunities that add to your bottom line.
Expert implementation and support
We offer a high-touch implementation process with detailed discovery, rigorous design and testing and comprehensive training. Additionally, we provide post-implementation support.
Five9 Intelligent CCaaS Platform
Our feature-rich solution empowers contact center agents to engage with customers across their preferred channels, enhances visibility into contact center performance and brings overall agility to your business.
Customer Engagement
Engage customers where and how they want to communicate to create connected journeys and provide the type of intuitive, human experiences they want.
- Inbound/outbound voice
- Blended contact center
- Digital engagement
- Intelligent Virtual Agent (IVA) to deploy self-service
Agent-assist Tools
Empower your agents with the right tools to more effectively personalize the customer experience.
- Omnichannel CX
- Work from anywhere
- Agent-assist applications
- Gamification
Management Applications
Maintain business continuity and agility while more effectively managing agents with:
- Workflow automation
- Workforce optimization
- Quality/performance management
- Reporting and analytics
- Supervisor desktop
- Administrator console
Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS Digital (formerly TELUS International), together with Five9’s Intelligent CX Platform, drives efficiency and helps brands revolutionize customer engagement.
Unleash the power of AI in your contact center
Discover how AI-driven insights and automation can enhance your CX.
0+TELUS Digital’s years of experience
> 0kCustomer interactions supported by TELUS Digital in 2022
0+Five9’s average professional services net promoter score
Deliver fluid customer experiences
Awards and recognition
Five9 2023 Canadian and Global Partner of the Year
TELUS Digital is Five9’s Canadian and Global Partner of the Year for 2023. Our deep experience and implementation capabilities, as well as decades of experience providing CX solutions for global partners, were some of the key factors leading to this recognition.
Elevate your CX with the cloud
Take your contact center to new heights with TELUS Digital and Five9.
Speak with an expert