Contact Center Outsourcing
Delivering exceptional customer care across all integrated support channels, we make lasting connections that will inspire your customers to love and share your brand.
CX solutions that meet all your needs
Increase efficiencies and deliver effortless customer experiences with our flexible service models.
Customer Care
Create meaningful connections with your customers. We deliver empathetic, personalized and consistent service throughout the customer journey with integrated support channels that include:
- Voice
- Email and text
- Chat
- Social media
- Web and self-serve bots
- Video
Technical Support Outsourcing
When things don’t work, customers want answers, and they want them fast. We focus on “humanizing” technical support experiences and empowering our agents to have an intimate knowledge of our clients' products and services. We can help with:
- Optimizing self-serve options
- Troubleshooting complex issues
- Tier 1, 2 and 3 support
- Premium and concierge support
- Product or platform support
Customer Acquisition
We focus on moving your customers through the sales pipeline from top of the funnel, to closed, to onboarding, in a smooth and efficient manner that lowers costs and maximizes profitability.
- Customer onboarding
- Welcome and win-back programs
- Loyalty and retention programs
- Cross-sell opportunities
- Up-sell opportunities
Accounts Receivable Management
Our vast network of skilled agents specialize in efficiently collecting your pre-default customer accounts at high-resolution rates, while ensuring a quality customer experience.
- Communicating with holders of overdue accounts
- Immediate payment and dispute processing via credit bureaus
- Refunds and credits
- Audits, investigations and issue resolution
B2B Sales Outsourcing
Transform your sales ecosystem with exceptional buyer-seller experiences. Our B2B sales experts combine human expertise, AI-powered technology and advanced data to help organizations turn pivotal moments into sustainable revenue growth.
- Pre-sales
- Demand generation
- Inside sales
- Channel management
- Customer success
Explore our success stories
Streamlining operations and advancing the digital transformation journey of a leading financial services brand
Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.
25%reduction of average handle time
49%call deflection rate
Streamlining operations and advancing the digital transformation journey of a leading financial services brand
Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.
25%reduction of average handle time
49%call deflection rate
Award-winning customer experiences
Don’t just take our word for it: We have a proven track record for CX excellence.
Let us take care of your customers
- 50+CX support languages
- 31Countries of operation
- >78KTeam members
TELUS Digital provides a comprehensive suite of solutions across the customer life cycle, integrating proprietary GenAI tools with key front-end design capabilities, advanced analytics, automation, and self-service options like asynchronous messaging to drive digital transformation in CXM…Sharang SharmaVice President, Everest GroupInsights
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Learn more about our Contact Center Outsourcing solutions
Speak with a digital CX expert today.
Contact salesTransform your business with our end-to-end solutions
