Travel & Hospitality

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Women enjoying a meal by the pool
Digital Experience

The difference between good and great travel and hospitality customer service

There’s often a fine line between “good” and “great” customer service. Discover four ways travel and hospitality brands can take their customer experience to the next level.

Female tourist standing in front of Eiffel tower
Trust & Safety

Doing it for the ‘Gram: Instagram’s impact on travel and hospitality CX

Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool.

Five stars and bell for service
Customer Experience

How IHG takes hospitality to new heights

From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.

model plane beside a clock
Cloud & IT Lifecycle

On time, every time: The value of intelligent automation in air travel

Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.

woman sitting on beach with laptop
Customer Experience

Bleisure customer experience: Meeting the needs of the modern traveler

Learn how to deliver exceptional customer service to travelers who blend business and leisure.

7967Hotel employee handing passport to customer
Digital Experience

Why travel & hospitality brands should sweat the small stuff when it comes to data

Discover how small data can offer invaluable insight into consumers’ travel and hospitality needs.

7882Airplane icon and iPad
Cloud & IT Lifecycle

What airlines are doing to master digital transformation

Discover the new technology airlines like Air Canada, Ryanair and Lufthansa are embracing in order to get closer to the customer.

Customer upset on the phone
People & Culture

Building the emotional intelligence that the empathy economy demands

Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of ‘How emotions are made’.

Cartoon of airport scene, depicting a plane, luggage, security and customer service
Digital Experience

Delivering a high-tech, high-touch customer experience in travel and hospitality

Discover how leading travel and hospitality brands are navigating the high-tech, high-touch customer relationship.

customer on cell phone with broken car on luggage
Digital Experience

Customer complaint resolution: Using technology to achieve positive traveler outcomes

Learn how to provide high-tech customer support with omnichannel, big data and AI-enabled tools, without sacrificing the human touch.

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Digital Experience

How leading travel brands embrace a personalized approach to UX & UI

Discover four top travel brands that are providing personalized customer service through an enhanced user experience (UX).

travel guides
Customer Experience

Meeting Millennial traveler needs: Lessons from the sharing economy

Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.

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