Games
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Digital ExperienceThe games we play and the data that drives them
Learn how player data can translate into better design, boosted revenue and more acute fraud detection.
Trust & SafetyTapping into the esports opportunity
Esports have gained popularity and gaming companies are looking to get in on the action. But it’s about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.
Customer ExperienceCatching a whale: How to treat your VIP gamers
In the free-to-play games industry, stories have long circulated about “whales” — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.
Customer ExperienceWhy gamers love video-based player support
A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.
Customer ExperienceFintech’s growing role in online games and player support
Learn how player support is evolving with financial technology.
Customer ExperiencePlayer support 101: The five basics of great gaming customer service
Great gaming customer service starts with five fundamentals. Discover the best practices.
Digital ExperienceHow gaming player support is evolving with chatbot technology
Gamers are a passionate community and word of poor customer service can spread instantly. Discover how emerging chatbot tech can enhance the player support experience.
Digital ExperienceHow to adapt gaming player support to modern tech disruptors
Discover how player support is evolving to meet new standards set by industry disruptors like mobile gaming, digital subscriptions, streaming services and virtual reality.
Digital ExperienceWhy customer self-service is crucial for gaming player support
An often tech-savvy community, gamers have long turned towards self-help customer support as a primary means of service. Learn four ways to deliver exceptional self-service player support from industry experts.
Customer ExperienceHow to exceed gamers’ customer service expectations through outsourcing
Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.
Customer ExperienceHow to deliver winning mobile gaming player support – tips from industry experts
When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.
People & CultureThe benefits of hiring gamers to deliver exceptional games customer support
Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here’s one approach that has impressive results.
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