The Five9 Intelligent CX Platform guide
Posted November 1, 2023Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS Digital (formerly TELUS International), together with Five9’s Intelligent CX Platform, drives e...
The Five9 Intelligent CX Platform guide explores:
The platform’s capabilities for enhancing customer engagement
- How the award-winning platform helps to streamline processes
- Practical applications of artificial intelligence (AI) in the platform
- Management applications for maintaining business continuity and agility
Our strategic partnership with Five9 has enabled the evolution of our CCaaS application platform. Designed to be reliable, secure, compliant and scalable, the Five9 Intelligent CX Platform helps organizations deliver fluid experiences that empower agents and delight customers — all while providing the analytics and insights needed to drive meaningful business outcomes.
Access the guide to gain an in-depth look at how the platform can help contact centers of all sizes increase productivity, boost revenue and foster customer trust and loyalty.
Three benefits of Five9’s Intelligent CX Platform
- 1
Elevate your customer experiences
The omnichannel capabilities of the CCaaS platform can help empower your agents to delight your customers at every touchpoint.
- 2
Maximize agent efficiency
Embedded AI and automation can reduce manual tasks and enable customers to receive answers to their inquiries without speaking to a live agent.
- 3
Gain access to real-time insights
Gain unparalleled insights into customer behavior and preferences and use data-driven decision-making to stay one step ahead of the competition.
"Five9 has made AI and automation our North Star. Our customers are receiving answers in a natural, conversational way without speaking to a live agent. It’s allowed us to scale our service without compromising quality."
— Bissell
