Driving CX success with AI and automation in CCaaS
Join featured speakers from TELUS Digital (formerly TELUS International) and guest, Forrester, as they explore the powerful synergy between artificial intelligence, automation and Contact Center as a Service (CCaaS) solutions for transforming customer experience (CX) strategies.
Optimizing CX is paramount for success in today's dynamic business landscape, and CCaaS solutions play an integral role in enabling businesses to connect more meaningfully with their customers. Yet, challenges such as scalability, integration and compliance often stand in the way.
Watch now to explore innovative strategies and cutting-edge technologies that can transform your customer experience approach.
Key takeaways
Tips for leveraging the power of AI and automation- Best practices for seamlessly implementing and adopting CCaaS solutions
- Tips for tackling common CCaaS challenges
- Actionable insights from industry leaders
Featured speakers
Aaron Seabaugh
Aaron Seabaugh brings over two decades of leadership experience in technology and customer experience. He has been pivotal in driving TELUS Digital's CCaaS practice and delivering end-to-end CCaaS services. Aaron relentlessly focuses on client success and a deep commitment to fostering a dynamic and inclusive corporate culture. He oversees a talented team that delivers cutting-edge solutions that leverage artificial intelligence, machine learning and data analytics to improve customer engagement and satisfaction.
Before his tenure at TELUS Digital, Aaron held several senior roles at prominent tech companies, gaining extensive expertise in transformative technology implementations, strategic planning and partnering with business development.
Max Ball
Max is on Forrester's digital customer and collaboration team serving customer service and technology leaders focused on transforming customer service engagement. He brings over 30 years of industry experience in product management and product marketing in the areas of omnichannel contact center platforms, speech recognition and interactive voice response (IVR), mobile, social, chat and WebRTC.
Max's research focuses on the full breadth of contact center solutions ranging from self- and assisted-service applications to AI-driven digital customer experiences.
Enhance your CX strategy
Access the webinar to uncover real-world examples of how AI and automation can be utilized in the contact center to enhance efficiency and boost customer satisfaction.
