DX Best Practices
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DX Best PracticesBreaking the mold with customer experience innovation labs
Innovation labs are being adopted by companies across industries, and for good reason. Learn how this formal approach to exploring the new, the next and the never been done before can set your business apart from the rest.
DX Best PracticesCommunications & MediaThe next-gen tools telcos need to win over digital-first customers
Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.
DX Best PracticesThe building blocks for digital customer experience
Digital transformation isn’t unlike building a house. Discover how every component of your company contributes something different to the overall success of the project.
DX Best PracticesTechnologyBuilding your tech company's customer support toolset for scale
When a fast-growing tech company is rapidly growing, it can be tough to take time out to fine tune certain elements of the business, including customer service. Here are some tools to consider when building your customer support tech stack for scale.
DX Best PracticesTravel & HospitalityThe difference between good and great travel and hospitality customer service
There’s often a fine line between “good” and “great” customer service. Discover four ways travel and hospitality brands can take their customer experience to the next level.
DX Best PracticesWhat is DX? And other digital customer experience terms defined
AI, RPA, VA, IoT — the list of acronyms defining the digital customer experience is never-ending. Here are the DX terms you need to know.
DX Best PracticesDelivery to your door: The best of intelligent automation
From mattresses to groceries, learn how intelligent automation is changing customers’ expectations of home delivery.
DX Best PracticesHow advanced call center technology is leading to a more human touch
Five advanced call center technologies that are adding new levels of personalization to the customer experience.
DX Best PracticesHealthcareIt’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud
Learn how SMAC (Social, Mobile, Analytics and the Cloud) are being leveraged to deliver a better healthcare customer experience.
DX Best PracticesTravel & HospitalityDelivering a high-tech, high-touch customer experience in travel and hospitality
Discover how leading travel and hospitality brands are navigating the high-tech, high-touch customer relationship.
DX Best PracticesTravel & HospitalityCustomer complaint resolution: Using technology to achieve positive traveler outcomes
Learn how to provide high-tech customer support with omnichannel, big data and AI-enabled tools, without sacrificing the human touch.
DX Best PracticesHealthcareHealthcare customer service goes high-tech with immersive technology
Discover four technologies that are gaining traction in the healthcare industry as companies merge a functional, high-quality experience with the empathy patients are looking for.
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