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Next-generation KPIs: Redefining customer experience measurement - Hero

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

Next-generation KPIs: Redefining customer experience measurement

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2025 CX Leaders Trends And Insights Resource Image

Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

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execs in the know 2025

Execs In The Know: 2025 CX Leaders Trends & Insights

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Reduction in Average Handle Time within 3 months

Reduction in Customer First Response Time

Elevating the customer experience for a leading cryptocurrency platform

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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How telecom brands can seize industry opportunities with AI

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Asset Image 2025 Safety in numbers

Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.

Safety in numbers: Trust and safety trends, 2025

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Maitland, Cape Town site opening event June 2025

The Five9 Intelligent CX Platform guide

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Fintech & Financial Services

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Industries - Games page - Hero

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 Digital Marketing Services

Attract and retain customers with exceptional user experiences, inspired design and personalization.

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Application Support and Maintenance - Hero

Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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CCaaS With Google - Hero

CCaaS with Google

Transform customer engagement with CCaaS powered by Google.

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CCaaS with Five 9

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

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Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

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Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms. 

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CX Management Services

Optimize every facet of your customer experience operations.

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Mobile App and Web Development Services - Hero

Mobile App & Web Development Services

We develop mobile and web applications that are synonymous with great user experiences.

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AI Bots

Integrate next-gen intelligent solutions for improved CX.

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TELUS Digital & Zendesk: AI-Powered CX

Unlock the power of customer interactions with AI-driven CX solutions.

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Identity and Access Management Solutions

Solutions to help ensure only the right people can access the right resources at the right time.

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Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

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Financial Crime & Compliance

Protect your business with proactive threat detection that leverages KYC, AML and fraud prevention.

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Google and TELUS Digital

Transform your business by combining our expertise with Google's cutting-edge technology.

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B2B Sales Outsourcing

Unlock unprecedented sales growth with specialized B2B experts and AI-powered technology.

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Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

Off-the-Shelf Datasets

Get ready-to-use datasets to optimize training and evaluation of large language models (LLMs)

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GenAI Jumpstart

An eight week engagement for companies at an early stage of their AI journey.

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Intelligent Insights

An RPA and chatbot management platform to optimize your digital workforce.

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Cloud Services

Support for every step of your public, private or hybrid cloud journey.

A trusted Salesforce implementation partner delivering scalable solutions, expert guidance and measurable business impact.

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Salesforce Implementation

Backed by a Summit-level Salesforce partnership and AI, we offer smart solutions to drive ROI.

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CCaaS with Local Measure and Amazon Connect

Transform customer interactions with Local Measure’s Engage for Amazon Connect.

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Data Annotation

Fuel your computer vision, natural language processing and speech models with ground truth data.

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Customer Analytics

Transform data into business insights with 360 degree customer journey analytics.

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Customer Experience

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How telecom brands can seize industry opportunities with AI

Elevating the customer experience for a leading cryptocurrency platform

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