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Resource Type Article

Article

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Case Study

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Video

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Research & Reports

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Brochure

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Podcast

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Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

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Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.

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Lessons in customer experience from leading banking and financial services brands

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

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What is the Frank And Oak secret for adapting to changing customer preferences?

As AI plays an increasingly larger role in customer service, it has the potential to bake in underlying human biases. Discover key strategies for controlling machine bias in your AI-enabled tools.

Controlling for bias in AI

The importance of controlling for bias in AI

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EITK support resource

Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).

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EITK support

Execs In The Know: 2024 CX Leaders Trends & Insights

Infographic: 2024 customer service preferences

No one wants to be stuck on hold with customer service, but would you be willing to wait a little longer to save a few dollars?  78% of Americans would! TELUS Digital (formerly TELUS International) recently conducted a survey that explored the customer service preferences of consumers today. Explore the results below to learn how customers want support from brands.

TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.

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2024 customer service preferences 

Check out our solutions

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.

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What trends are shaping customer experiences in 2024?

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TELUS Digital completed a secure, in-facility annotation project for Thorn, a non-profit organization dedicated to protecting children.

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Meeting the complex data annotation requirements of a unique non-profit organization

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Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results. 

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Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

More and more, brands are looking to take steps toward implementing and scaling generative AI in their CX operations. Read best practices from our leaders.

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Generative AI thought leadership

How to seize the potential of generative AI in digital CX, according to leaders

Brands are eager to reap the benefits of generative AI (GenAI) while limiting potential risks. Join Steve Nemzer, director of AI growth and innovation for TELUS Digital (formerly TELUS International), as he shares best practices for leveraging GenAI without compromising your organization’s goodwill.

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Building trust in generative AI

Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.

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A practical guide to GenAI applications for customer experience management

Join featured speakers from TELUS Digital (formerly TELUS International) and guest, Forrester, as they explore the powerful synergy between artificial intelligence, automation and Contact Center as a Service (CCaaS) solutions for transforming customer experience (CX) strategies.

Driving CX success with AI and automation in CCaaS

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Fintech & Financial Services

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

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Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

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Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms.

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CX Management Services

Optimize every facet of your customer experience operations.

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AI Bots

Integrate next-gen intelligent solutions for improved CX.

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Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

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Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

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Application Services

Design, build and optimize personalized applications for delightful customer experiences.

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GenAI Jumpstart

An eight week engagement for companies at an early stage of their AI journey.

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Intelligent Insights

An RPA and chatbot management platform to optimize your digital workforce.

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Cloud Services

Support for every step of your public, private or hybrid cloud journey.

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Data Annotation

Fuel your computer vision, natural language processing and speech models with ground truth data.

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Customer Analytics

Transform data into business insights with 360 degree customer journey analytics.

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Recruitment Process Outsourcing

Strategically source and manage your talent using our recruiting expertise.

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Managed IT Services

Enhance the availability, performance, security and cost efficiency of your essential IT assets.

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Fuel iX

Accelerate generative AI benefits while ensuring flexibility, control, productivity and trust.

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Learning Excellence Solutions

Invest in and empower your support teams to excel at serving customers.

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IT Service Desk

Access the best IT talent to support your employees with a 24/7, single point of contact (SPOC).

Responsible AI

The importance of controlling for bias in AI

The importance of controlling for bias in AI

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